Our policy is to consistently achieve or exceed customer satisfaction by providing products and services that meet all agreed upon specifications, timely delivery, and responsive customer service.
- The policy is achieved through customer focus and a company-wide commitment to continuous improvement.
- Our management works with personnel to support teamwork and employee empowerment while also conforming to quality standards.
- The policy is implemented at the Swanton, Vermont facility through the company’s ISO 9001 – 2008 quality management system that covers the manufacture of fixed-limit gages and high-precision tools. The policy is also implemented through the ISO 13485:2003 Medical device quality management system, which covers its medical burr blank product lines.
Monica A. Greene — President — Vermont Precision Tools, Inc.